jdmax Privacy Policy

jdmax ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jdmax in connection with your use of the jdmax platform accessible at jdmax.pro.

This Policy applies to all jdmax products and services, including but not limited to sports betting , live casino, online slots, bingo, esports wagering, the Super Wheel, and any other features available on the jdmax platform. Please read this Policy carefully before using any jdmax service.

We are fully committed to complying with all applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jdmax is the personal information controller responsible for the personal data you provide to us when registering an account and using our platform.

jdmax operates the online gaming platform accessible at jdmax.pro, serving registered players located in the Philippines. All data processing activities carried out by jdmax in connection with the platform are subject to this Privacy Policy.

If you have any questions, concerns, or requests relating to the processing of your personal data by jdmax, you may contact our Data Privacy Officer at:

• Email: [email protected]
• Subject line: Data Privacy Inquiry
• Response time: Within 15 business days of receipt

jdmax collects personal data that is necessary to provide you with a safe, compliant, and functional online gaming experience. The categories of personal data we may collect and process include the following:

jdmax collects personal data through the following channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you directly provide us with personal data.
• Automated technologies: When you access the jdmax platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
• Third-party service providers: We may receive personal data about you from payment processors (such as GCash or Maya), identity verification providers, and fraud detection services where you have engaged with those services in connection with your jdmax account.
• Publicly available sources: In limited circumstances, we may verify information you have provided against publicly available sources as part of our anti-money laundering or fraud prevention processes.

Under the Data Privacy Act of 2012, jdmax processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity, contact, financial, and account data is necessary to establish and maintain your jdmax account and to provide you with the gaming services you have requested.
• Legal obligation: jdmax is required by Philippine law — including PAGCOR regulations and anti-money laundering legislation — to collect, verify, and retain certain categories of personal data, including KYC documentation and transaction records.
• Legitimate interests: jdmax processes technical and usage data to maintain the security of the platform, detect and prevent fraud, and improve the quality of our services. We ensure that such processing does not override your fundamental privacy rights.
• Consent: Where we process your data for marketing communications or optional personalisation features, we do so on the basis of your consent, which you may withdraw at any time.

jdmax uses your personal data for the following purposes:

• To create, verify, and manage your jdmax account, including processing deposits and withdrawals through GCash, Maya, BPI, BDO, and other supported Philippine payment methods.
• To verify your identity and age in compliance with PAGCOR requirements — you must be 21 years of age or older to use the jdmax platform.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• To operate responsible gaming tools, including monitoring for patterns of play that may indicate problem gambling behaviour and applying deposit limits, session reminders, or self-exclusion measures.
• To personalise your experience on the jdmax platform, including recommending relevant games, sports markets, and promotions based on your activity.
• To provide customer support in English and Tagalog, including responding to queries, resolving disputes, and processing complaints.
• To communicate platform updates, changes to Terms and Conditions or this Privacy Policy, and important account notifications.
• To comply with all applicable Philippine regulatory and legal obligations, including reporting requirements to PAGCOR and relevant anti-money laundering authorities.
• To improve the jdmax platform through analysis of aggregated usage data, platform performance monitoring, and user experience research.

jdmax shares your personal data only where strictly necessary to operate the platform, comply with legal obligations, or protect the security and integrity of our services. The categories of third parties with whom we may share your data include:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, and 7-Eleven payment processing partners require relevant financial and identity data to process your transactions securely.
• KYC and identity verification providers: Third-party services that assist jdmax in verifying your identity, age, and document authenticity in compliance with PAGCOR and anti-money laundering requirements.
• IT and security service providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where we are legally obligated to disclose information or where disclosure is necessary to prevent or investigate criminal activity.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by jdmax, subject to professional confidentiality obligations.

All third-party service providers engaged by jdmax are required to process your personal data only for the specific purposes authorised by jdmax and in accordance with this Privacy Policy. They are not permitted to use your data for their own purposes.

jdmax uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytical data to improve our services. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your jdmax account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players use the jdmax platform — such as which pages are visited most frequently and where users encounter difficulties. This data helps us improve the platform experience.
• Functional cookies: Remember your preferences such as language settings, display preferences, and recently viewed games to personalise your experience on return visits.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats to your account and the platform.

You may manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of some jdmax platform features. Detailed instructions for managing cookies are available in the help section of your browser.

jdmax retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to satisfy applicable legal, regulatory, tax, and accounting requirements.

The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine anti-money laundering legislation.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law or regulatory guidance.
• Support and communications data: Retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained in aggregated or anonymised form indefinitely for platform improvement purposes; identifiable technical logs are retained for up to twelve (12) months.

When your personal data is no longer required for the purposes set out above, jdmax will securely delete or anonymise it in accordance with our data disposal procedures.

jdmax takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and the jdmax platform.
• Encrypted storage of all sensitive personal and financial data at rest.
• Strict access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the jdmax platform and supporting infrastructure.
• Incident response procedures to detect, respond to, and notify affected individuals and relevant authorities of any personal data breach in accordance with applicable law.
• Staff training on data privacy obligations and information security best practices.

While jdmax takes all commercially reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jdmax login credentials and for securing the devices you use to access the platform.

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of the personal data that jdmax holds about you:

• Right to be informed: You have the right to be informed about how jdmax collects, uses, and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that jdmax holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that jdmax holds about you.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that jdmax may be required by law to retain certain data notwithstanding such a request.
• Right to object: You have the right to object to the processing of your personal data for marketing purposes or where processing is based on jdmax's legitimate interests, subject to applicable legal exceptions.
• Right to data portability: Where technically feasible, you have the right to receive a copy of personal data you have provided to jdmax in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that jdmax has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing certain requests.

The jdmax platform is strictly intended for persons aged 21 years and older, in accordance with PAGCOR's minimum age requirements for participation in online gaming activities in the Philippines. jdmax does not knowingly collect personal data from any individual under the age of 21.

Parents and guardians are encouraged to make use of parental control tools and content filtering software to prevent underage access to online gaming platforms. jdmax also supports and encourages the use of responsible gaming tools available through our platform.

jdmax primarily operates and stores data within infrastructure serving the Philippines. In limited circumstances, it may be necessary to transfer certain personal data to service providers or technology partners whose infrastructure is located outside of the Philippines — for example, in connection with cloud hosting or cybersecurity services.

Where such international transfers occur, jdmax ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012, including through the use of data processing agreements with relevant safeguards and, where applicable, the guidelines issued by the National Privacy Commission.

jdmax will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection for personal data without first implementing appropriate contractual or technical safeguards.

With your consent, jdmax may send you promotional communications about jdmax products, offers, bonuses, and platform updates. These communications may be sent via email or other channels you have opted into during account registration or subsequently through your account settings.

• You may opt out of marketing communications at any time by contacting our support team at [email protected] or by updating your notification preferences in your jdmax account settings.
• Opting out of marketing communications will not affect the delivery of essential account notifications, such as deposit confirmations, withdrawal updates, or important policy changes.
• jdmax will not share your contact details with third parties for their own marketing purposes.

jdmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Reviewed" date displayed at the top of this page will always indicate when the Policy was most recently updated.

Where changes to this Policy are material — meaning they significantly affect your rights or the way in which jdmax processes your personal data — we will notify you by email to the address registered on your jdmax account, or by displaying a prominent notice on the platform, prior to the changes taking effect.

Your continued use of the jdmax platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, how jdmax handles your personal data, or if you wish to exercise any of your rights under the Data Privacy Act of 2012, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject line: Data Privacy Inquiry / Data Privacy Request
• Response time: Within 15 business days of receipt
• Support Hours: 24 hours a day, 7 days a week, in English and Tagalog

If you are not satisfied with jdmax's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC oversees compliance with the Data Privacy Act of 2012 and can be reached through its official government channels.